VROOM Car Rental Privacy Notice

VROOM Car Rental (“VROOM,” “we,” “our,” or “us”) is committed to protecting your privacy and safeguarding the personal information you share with us. This Privacy Notice explains how we collect, use, store, and protect your information when you interact with our website, services, and rental operations.

Information We Collect

We may collect personal information including, but not limited to:

  • Full name
  • Contact information (phone number, email address, physical address)
  • Driver’s license information
  • Payment and deposit information
  • Reservation and rental details
  • Communications via phone, email, website forms, or messaging platforms

Information is collected when you:

  • Make a reservation
  • Rent or lease a vehicle
  • Submit forms or applications
  • Contact customer support
  • Visit or use our website

How We Use Your Information

  • Process reservations and rentals
  • Verify identity and eligibility
  • Communicate regarding bookings, changes, or support
  • Process payments and deposits
  • Comply with legal and regulatory requirements
  • Improve our services and customer experience

Information Sharing

We do not sell or rent your personal information.

Your information may be shared only when necessary:

  • With service providers supporting our operations
  • To comply with legal obligations or law enforcement requests
  • To protect VROOM’s rights, property, or safety
  • For insurance or claims processing purposes

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, loss, misuse, or disclosure.

While we take data protection seriously, no system can be guaranteed 100% secure.

Retention of Information

Personal information is retained only as long as necessary to:

  • Fulfill rental and lease obligations
  • Meet legal, accounting, or regulatory requirements
  • Resolve disputes or enforce agreements

Cookies & Website Use

Our website may use cookies or similar technologies to:

  • Improve site functionality
  • Analyze website traffic
  • Enhance user experience

You may adjust browser settings to refuse cookies; however, some features may not function properly.

Your Privacy Rights

You have the right to:

  • Request access to your personal information
  • Request corrections to inaccurate information
  • Ask questions about how your information is used

Requests may be subject to verification and legal limitations.

Third-Party Links

Our website may contain links to third-party websites. VROOM is not responsible for the privacy practices or content of those sites.

Children’s Privacy

VROOM services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

Changes to This Privacy Notice

VROOM Car Rental reserves the right to update this Privacy Notice at any time. Changes will be posted on this page with the updated effective date.